Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do you offer a warranty on your training equipment?
Yes, all Beastmaker products come with a 12-month warranty against manufacturing defects. We take pride in the durability of our wood-crafted gear.
What is your return policy for unused gear?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please note that the customer is responsible for return shipping costs.
How should I maintain my wooden fingerboards?
To ensure longevity, keep your fingerboard in a dry environment and clean it regularly with a soft, dry brush to remove chalk buildup. Avoid using liquids or harsh chemicals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and import duties are calculated at checkout based on your specific destination.